Why we collect and handle our supporters' personal information?

We collect and handle our supporters' personal information for various purposes:

1. To maintain records of donations, actions taken, and our interactions with supporters.

2. To send supporters marketing details about our projects, fundraising activities, and appeals, provided we have their consent or are legally permitted to do so.

3. To assist volunteers, whether they are working in shops, attending festivals, or involved in fundraising events.

4. To document the campaigning efforts of our supporters.

5. To facilitate community-based fundraising and advocacy initiatives.

6. To claim gift aid on donations made by supporters.

7. To meet any contractual commitments we have with supporters, such as processing online purchases.

8. To ensure the safety of visitors to our shops, staff members, and participants in events.

9. To adhere to legal requirements.

10. To effectively manage our organization.

11. To respect the preferences of individuals who have asked not to receive specific communications from us.

TA5 Collections will only reach out to you for marketing reasons – such as keeping you informed about our activities or providing ways you can support our efforts – if we have your consent or are otherwise authorized to do so (refer to Other circumstances in which you may receive marketing information from TA5 Collections).

We strive to make it straightforward for you to express your preferences on whether you’d like to receive marketing communications from us and how you’d prefer to get updates about our work (through mail, email, SMS, or phone). If we have reason to believe you might not want to hear from us anymore, we will ask you to confirm your consent again. We respect your wishes and will never send you marketing materials if you’ve indicated that you do not want them. You have several options to manage your communication preferences or to request updates to your personal information; for more details, see How to control what we send you or request we update your personal information.

We collect your information during various interactions, such as when you engage with our services, make donations, participate in events, or communicate with us. TA5 Collections may gather your personal data in various ways:

​

1. Direct Provision: You might provide us with your personal data directly when you make a donation, register for one of our events, join a campaign, volunteer in our shops, buy items from the TA5 Collections Online Shop, or communicate with us in other ways.

​

2. Social Media Interaction: We might also collect your personal data when you engage with TA5 Collections through social media platforms like Facebook, WhatsApp, Twitter, or LinkedIn.

​

4. Public Information: We may also gather personal data from publicly available sources about individuals who might be interested in making significant donations to TA5 Collections or similar organizations. This can include information from media coverage, public social media posts, and data from sources like Companies House. We will only keep this data with the individual’s consent, sought at the earliest opportunity. If we decide not to contact the individual, we will delete all personal information except basic contact details, which will be flagged to avoid future contact.

​

5. Use of Cookies: When you visit our website, we collect data via cookies from your device, such as a computer, smartphone, or tablet. Cookies are files created by your web browser when you visit our site, and they help us understand how you use our website. They improve your experience by remembering your preferences and helping us tailor the content you see. Cookies can also show you relevant TA5 Collections content on social media through "retargeting" or "advertising" cookies. For more details on our cookie usage and how to manage your preferences, refer to TA5 Collections’s cookie policy. If you visit our site as an anonymous user (e.g., with cookies disabled), we may still collect some information, such as your IP address.

The TA5 Collections website may contains links to other websites, third-party sites have their own privacy and cookie policies, which we encourage you to review. We are not responsible for the privacy practices of these sites, and your use of them is at your own risk.

TA5 Collections will utilize your personal details for various purposes, including administrative tasks such as managing donations, confirming receipt and expressing gratitude, corresponding with you, maintaining records, fulfilling sales contracts, providing information to participants in fundraising events, supporting volunteers, updating your information, and complying with your preferences regarding marketing communications. Additionally, your data may be used for marketing and fundraising efforts, including personalized communications, and for market research purposes such as inviting you to participate in surveys and improving website navigation. TA5 Collections may also employ IP addresses to identify user locations and prevent disruptive use, as well as to ensure security by screening for fraud and anti-terrorism measures.

TA5 Collections will only utilize your information for the purposes for which it was collected and obtained. Under no circumstances will TA5 Collections share or sell your personal data to any third party for their own marketing purposes. You will not receive marketing communications from other companies, charities, or organizations as a result of providing your details to TA5 Collections.

​

When necessary, TA5 Collections may share your information with service providers. These service providers, known as "data processors," operate under TA5 Collections' instructions and are bound by strict data protection clauses. They are not permitted to use your data for their own purposes or disclose it to other parties without TA5 Collections' consent.

​

Additionally, TA5 Collections may use your email address and phone number to match with your account on social media platforms like Facebook. This allows TA5 Collections to show you relevant content while using these services. However, your data is securely encrypted, and no information about you is retained by the third party. Similarly, TA5 Collections may use your email address and phone number to identify other potential users of social media platforms who may be interested in TA5 Collections' content.

​

You have the option to update your preferences with TA5 Collections to opt out of specific communication channels, or you can manage your preferences directly through the social media platforms.

​

In cases involving current or former employees, TA5 Collections may process data to respond to requests for employment references. Additionally, TA5 Collections participates in disclosure schemes related to safeguarding misconduct in the humanitarian and development sector, where applicable.

​

TA5 Collections will comply with legal requests for disclosure as required or permitted by law, including requests from government bodies, statutory bodies, or law enforcement agencies. In cases where personal data is transferred outside the European Economic Area (EEA), TA5 Collections will ensure appropriate standards and safeguards are in place, such as the European Commission's standard contractual clauses.

TA5 Collections will utilize your personal details for various purposes, including administrative tasks such as managing donations, confirming receipt and expressing gratitude, corresponding with you, maintaining records, fulfilling sales contracts, providing information to participants in fundraising events, supporting volunteers, updating your information, and complying with your preferences regarding marketing communications. Additionally, your data may be used for marketing and fundraising efforts, including personalized communications, and for market research purposes such as inviting you to participate in surveys and improving website navigation. TA5 Collections may also employ IP addresses to identify user locations and prevent disruptive use, as well as to ensure security by screening for fraud and anti-terrorism measures.

You possess several entitlements concerning your data, including the rights to view, amend, limit, oppose, or retract its use.

Depending on the purpose for which we possess your data, you may have the right to:

1) Access the personal data we retain about you, along with details of its origin, usually at no cost (referred to as a 'Subject Access Request').

2) Rectify any inaccuracies, outdated, or incomplete personal data.

3) Cease the utilization of your personal data for direct marketing, either through specific means or all channels.

4) Have your personal data erased from our systems (known as the "Right to be Forgotten").

5) Discontinue automatic processing of your data for determining marketing interest or suggesting donation levels based on your past donations (known as profiling).

​

You can reach out to us to exercise these rights anytime; details on how to do so are provided in our "How to control what we send you" or "request we update your personal information" sections.

​

Opting out of Direct Marketing: You have the option to halt the use of your personal data for direct marketing, whether through all channels or selected ones. We will honor your request at all times. If we engage in direct marketing based on our legitimate interests, you can request cessation. For postal marketing based on this, we will adhere to your opt-out request. Similarly, for email marketing based on a soft opt-in basis, we will respect all opt-out requests.

Right to be Forgotten: Upon request, we will erase your personal data from our systems, as far as legally permitted. However, certain legal or regulatory obligations, like HMRC rules mandating retention of financial data for 7 years for audits, may prevent immediate deletion of donation details.

​

Opting out of Profiling: Upon request, we will discontinue using your personal data to determine your interest in specific updates and other marketing materials, potentially resulting in no future communication from us.

​

Subject Access Requests: You have the right to request a copy of the personal information we hold about you, which we will provide as promptly as possible, usually within a month, unless exceptional circumstances arise. We will inform you if any delay is likely.

​

Identity Verification: To safeguard your information's confidentiality, we will authenticate your identity before processing any request made under this Privacy Notice.

If you've authorized a third party to make a request on your behalf, we will require them to demonstrate your permission to act.